When water damage hits your home, you don’t have the luxury of time.
But you still want to do it right. You might skim a few reviews, ask a neighbor if they’ve dealt with this before, or see who comes up first in a search. That’s the normal starting point. But when it comes to your home, the place where everything you care about lives, you want more than a Google rating. You want to actually talk to someone. Get a feel for who’s going to be walking through your front door, who’s going to be tearing out your walls, and who’s going to see you through to the other side. So the calls start. That’s exactly where these two Louisville families were when they found Monarch.
These families recently shared their stories. Their situations were different, but the feelings going in were the same. Here’s what happened — before, during, and after.
Story 1: The April Flooding — "This Unexpected Project Could Not Have Gone Any Smoother
Before: Overwhelmed and Working Through a List
In April 2025, heavy flooding hit Louisville and affected hundreds of homes across the region. One family’s finished basement took on water, far more than they could handle on their own.
“Clean up was a bigger task than we could handle,” they shared. “We were provided with a number of companies to try to line up for help.”
If you’ve been there, you know the feeling. You’re calling down a list, leaving messages, not knowing who’s going to show up — or when. Meanwhile, your house is getting wetter by the hour.
The Moment That Made the Difference
Austin at Monarch was the first to call back.
And then the first to show up, early.
He walked through the damage professionally, gave honest advice, and arranged for an extraction team to come out the same day. That last part was no small feat — dozens of other Louisville homes were dealing with the same flooding event, and getting a same-day crew dispatched took real coordination and commitment.
What Monarch Did, Step by Step
Once Austin assessed the situation, Kansas took over the restoration process. Here’s how it went:
- Full water extraction, same day
- Professional drying with commercial equipment and daily monitoring
- Restoration of drywall, trim (hard-to-match), paint, and carpet pad
- The family’s rare wool carpet was carefully preserved to reduce their out-of-pocket costs
- Every step was completed on schedule
- Any delay — no matter how small — was communicated ahead of time
- Every crew member introduced themselves upon arriving and thanked the family for the opportunity to work in their home
After: Insurance Approved. Home Restored. No Surprises.
“Austin’s thorough reports and documentation were accepted for our claim with our insurance company without question. This unexpected ‘project’ could not have gone any smoother.”
A flooded basement during a region-wide disaster. Multiple crews. Full drywall and finish work. Insurance documentation. And it “could not have gone any smoother.” That’s what getting it right looks like.
Story 2: "He Was the Only One Who Explained What Was Ahead of Me"
Before: Walls Down, Subfloor Gone, and No Idea Who to Trust
This homeowner’s kitchen water loss was severe — walls destroyed, subfloor compromised. They were smart about it. Before making any decisions, they called several restoration companies to get estimates and get a feel for who they were dealing with.
“I called several companies for an estimate.”
Every company showed up. Every company gave them a number.
But only one person actually sat down and explained what the process was going to look like.
The Moment That Made the Difference
“I quickly chose Monarch because Austin was the only one I spoke with that explained to me the process that was ahead of me.”
They chose Monarch because Austin took the time to walk them through what was going to happen, clearly, honestly, without any pressure.
“I knew right away he was trustworthy, thorough, caring, and competent.”
When you’re letting someone tear into your kitchen walls, that feeling of trust matters more than almost anything else.
What Monarch Did
Austin and the team handled every phase of the restoration, keeping the family informed through every bump in the road. And there will always be bumps, that’s just the nature of restoration work. The difference is whether your contractor handles them with transparency and professionalism, or goes quiet and hopes you don’t notice.
Every challenge that came up was handled directly and communicated clearly. The family felt supported and in the loop from start to finish.
What started as a crisis gradually turned into an opportunity. Feeling confident in the process and the people doing the work, the family decided to turn the restoration into a full kitchen update.
After: A Kitchen They Love
“Ultimately, we decided to take advantage of the work to do a big update in our space, and I couldn’t be happier with the result. I loved working with Austin and Kansas and their team. They are the best!”
A destroyed kitchen became a renovated one, not because anyone pushed them into it, but because they felt safe enough in the process to think bigger.
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What Both Stories Have in Common
Different homes. Different types of damage. Different timelines.
But the same fears going in:
- Will the work actually be done right?
- Am I going to be kept in the dark about what’s happening?
- Is someone going to take advantage of me when I’m most stressed and vulnerable?
In both cases, the answer was no — not by luck, but by design. This is how Monarch operates on every job: show up when you say you will (or earlier), explain the process before the work begins, document everything, follow through completely, and treat every home like it belongs to someone you care about. Because it does.
Going Through Something Like This Right Now?
If you’re dealing with water damage and trying to figure out who to call — or if you’ve already called a few companies and still aren’t sure what to do — we’d love to help.
We offer free, no-obligation assessments. We’ll come out, take a look, and give you an honest answer about what’s going on. No pressure. No upsell. If there’s nothing to worry about, we’ll tell you that too.
Call us at 502-437-9101 — our phones are on 24/7, and when you call, you’ll reach Kansas, Austin, or one of our trusted team members directly. A real person who will walk you through exactly what to expect.
Or explore all our services to learn more about how we work.
